Welcome

Our Company

TechnoCall^® is a company with the goal to satisfy the need to communicate the Hispanic Community with the world, through world class call center services.

In an environment where it becomes more critical to the organizations to have a deep knowledge of their customers and to keep an efficient and effective communication, TechnoCall^® leverages the advantages that the Information Technology provides, and applies it to a great variety of services, oriented to strengthen the supply chain of your organization.

Our work methodology as well as our operative tools allow us to adapt our work practices to your needs, always maintaining the service level that you require.

Our Approach

We focus our expertise to serve the following markets:

• Organizations in general that look for ways to improve and to make more efficient their operation, while they improve the communication with their customers, vendors and internally.
• Call Centers that require support to handle inbound or outbound campaigns or complement their response capacity during certain seasons, dates, hours or events.

Services for Your Organization

We offer a great variety of services conceived to support the different areas of your organization:

• We can support your Marketing and Sales areas, providing information to customers, taking orders, applying marketing surveys, or doing customer satisfaction verification calls, etc.
• Your Controlling department can get our support verifying accounts payable, doing payment reminders, verifying customers and contacts information, etc.
• Your Distributionarea can benefit from our support to receive orders, doing delivery notifications, scheduling visits, verifying delivery and/or pickup addresses , receiving change or repair requests, providing shipping status, etc.
• The Information Technology are can relay on us to provide customer support, reports registration and follow-up, etc.
• In a similar manner, theHumans Resourcesarea can benefit from our telephone interview services, references verification, vacancies information, assistance confirmation to events, etc.
• Increase your Operative Productivity through telephone conferencing, voice mail, messaging center, virtual receptionist, , etc.
• We support you toRetain and Recover your Customers through after marketing, retention and loyalty campaigns, exit surveys and customer relationship management campaigns.

Services for your Call Center

• We guarantee you aconfidential and professional handle of your data.
• Connectivity with your PBXcan be established through the use of Voice over IP ( VoIP ) so that our agent can answer your calls as if they were in your facilities.
• Through the use of remote access via HTTPS, VPN, SSH or RDC we can use the applications that your campaigns require, or we can provide you access to our applications or our monitoring and reporting systems.
• Our specialized applications allow us to manage your campaigns and we have the expertise todevelop the applications and interfaces required by your project.
• We provide you the feedbacklevel required by your project, through reports, recordings, online monitoring and shared quality evaluation.
• Our emphasis in anadequate personnel recruiting, continuous training and objective performance evaluation of our agents allow us to reduce the personnel turnover and encourage the stability and quality of our employees.
• We offer you total coverage while handling your inbound and outbound campaigns, 24 hours a day all year long.

These are only some of the services that we provide. We encourage you to become acquainted with these and other services that we can provide you in offered services and to contact us to discuss your needs and the different solutions that we can provide you.